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Contact us


CUSTOMER PORTAL & MOBILE APP

  • View Loan details
  • Download Statement of Accounts (SOA), Interest Certificates, No Objection Certificate (NOC),Repayment Schedule and Welcome Letter
  • Make payment for missed EMI
  • View and update contact details online
  • Click here to log in to the Customer Portal with your User ID and Password
  • Click here to download and access the customer portal through mobile app as well


CALL

You can call us at our helpline 1860 500 9900 between 9 AM to 8 PM Monday - Saturday. Please keep your Loan reference number handy for verification.

For tracking your Personal Loan application status or to avail a loan please call us on 1800 103 2791


EMAIL

Write to us at customer.care@capitalfirst.com for all queries, concerns & suggestions.


BRANCH

We have 47 Branches where you can visit and raise your queries with our dedicated Customer Service Executive. Click here to view the Branch locator. Branch timings - Monday to Friday 9:30 AM to 5 PM, Saturday 9:30 AM to 2 PM (Branch will remain closed on 1st and 2nd Saturday of every month and it will remain closed on respective State Holidays).


FREQUENTLY ASKED QUESTIONS

Check our FAQ to know answers to most common questions regarding your loan. Find more details on various topics such as:

  • Loan Details
  • Change In Demographic Details
  • Payment Related
  • Foreclosure
  • Part Prepayment
  • Swapping
  • TDS Refund
  • Easy Buy Card (Ebc) Related
  • Other Queries


DISSATISFIED WITH OUR FIRST RESOLUTION?

If you are not happy or unsatisfied with the response received from us and you would wish to escalate the same, you may reach out to our Grievance Redressal Officer, Mr. Kalpesh Rana, who can be contacted via phone/email.

Contact No: 022 61185811

E-mail: nodal.officer@capitalfirst.com

You are in good company

Our customers just love us..

Thanks for the Swift response sir, This will really give me good support and smooth relationship to continue with capital first. Once again thanks alot for your support sir

SURESH BABU M

We would like to thank you for the dedicated way in which you represent the views of your constituents. Whenever we feel the need to approach you regarding a matter we always receive a prompt, well considered reply

Ravindra Lingayat

Hello Sir, On behalf of my sister, I would like to thanks a lot for closure of my Loan with No Due Certificate. It's amaze me that the company personnel had taken the matter in serious manner and giving me the resolution with smiling face. I am really happy to say this really a good example for me that Capital First is a company which really working for the people who actually need help for finance.

Ruma Mahata Maity

Thanks all for your support and prompt response. Acknowledging that Neeraj and his team is in coordination with me since today morning and hoping that amount loan will be disbursed by today EOD. Please don't take my email as an escalation; actually I heard very good about Capital First, that's why delay or communication gap was not expected. Hoping, that I am going to build a long term relation with Capital First. Thumb is up and with smiling face!!! Thanks once again to all of you.

Gurpreet Singh

Thank you so much for calling on that day and I could see that the loan is closed on the same day itself. I am really happy for the immediate action taken by you. You just solved it right away. Thanks much for that.

SRIKANTH P THALLAPRAGADA

Dear sir, Good morning, I have received the loan amount. I am very thankful to you for your kind assistance, and smooth guidance. Thank you sir

Srinivas